Autumn 2021 COVID-19 Update

Autumn 2021 COVID-19 Update

We would like to thank all our amazing clients for their continued patience and understanding during this difficult time. It has been a long time since we have seen your friendly faces inside our facility!

One requirement from Public Health is the ability to maintain social distancing between staff and clients (keeping a distance of 2 meters).  Since veterinary exams involve close-proximity with pet owners, their pets, and also our medical staff during appointments, social distancing is virtually impossible.

It is important to us that we continue to provide medical care for as many of our patients as we can, however we also have a responsibility to our staff and the community to keep everyone safe. This is a very dynamic situation coupled with the added unknowns of many businesses and schools reopening, we have determined that it is in our patients’ and staff’s best interest to continue our drop-off appointment policy.

If there isn’t already a pet parent already in our lobby, please bring your pet inside the clinic. Our friendly receptionist will check you in, and bring your furry family member to the treatment area for the veterinarian. After the examination and physical assessment, which takes roughly 15-20 minutes, our veterinarian will then phone you to discuss the findings and any recommendations.

Please be rest assured that your pet is in good hands. Your furry family member will get extra cuddles, love, and treats from our team to help ensure that they remain comfortable throughout their examinations.

Please continue to be kind and treat us with respect. We are working very hard during a difficult time to ensure your pets are given tender, loving care. Aggressive and/or abusive language and threats of violence will not be tolerated. If you have a concern about our protocols, please ask; we are happy to further explain and provide assistance so that every person and pet can be safe. Our protocols have been created with the assistance of Public Health, the Ontario Veterinary Medical Association, and Veterinary Infectious Disease Specialists. We need to abide by them so that you and your pets, our staff, and the community are all safe.

If you have any questions about our services or your pet’s medical care, please don’t hesitate to reach out. We are here for you!

Thank you for your continued support.